Thinking about buying?
What is Luff?
Luff is here to help you get better quality sleep so you can wake up happy everyday! All our pillows and bedding are made from sustainable bamboo and are naturally anti-bacterial and anti-allergy. All filled with our perfect memory foam blend, Cloudtec®.
When will I receive my Luff goodies?
Delivery usually takes 3 - 4 days. We also have an express service aiming to deliver next working day if ordered before 1:30pm.
Will my Luff pillow fit standard pillowcases?
Yes, both the Prestige and Luxury Pillow fit standard pillowcases.
What’s the difference between a Luxury Pillow and the Prestige Pillow?
The prestige pillow is physically bigger than the luxury pillow and also has an extra-quilted layer of bamboo fabric, giving it enhanced breathability and comfort. It also doesn’t come vacuum packed so you can sleep on it straight away. Lastly and most importantly the Prestige pillow allows you to add or remove the CloudTec® filling so you can adjust it to your perfect height.
How do I remove the CloudTec® filling?
The Prestige Pillow has a double zip that opens up to the CloudTec® filling. Remove as much as you need for the height perfect for you and store the extra CloudTec® filling in the original packaging to keep safe.
What’s the best method to fluff my pillow?
The best way is to knead the pillow like dough to loosen the CloudTec® filling inside. Push and pull from all sides also to even out the CloudTec®.
What size mattress does the fitted sheet fit?
Our fitted sheets fit mattresses up to 35cm deep.
Why does my product smell?
Though it is rare due to the high quality CloudTec® foam we use, if there is a faint smell this is a completely normal part of the production process. Simply airing it out and the smell will soon disappear. It’s completely harmless.
How long will it take for my luxury pillow to get to full size?
If you have a tumble dryer the best thing to do is take your pillow out of the packaging and then put it in your tumble dryer for 1 hour on a medium heat cycle. Then plump it up by hand a little.
If you don’t have a tumble dryer then take it out of the packaging and leave it for at least 3 hours. The longer you wait and the warmth of the room determines speed in which it will rise. Then by hand, push and pull the pillow from each side and plump it up for about 10 minutes until the CloudTec® filling inside feels soft and smooth.
Check out our video on how to best plump your pillow here.
How long will it take for my mattress topper to get to full size?
Take the mattress topper out of the packaging and place it on the bed, leave it for at least 16 hours to go back to its original size (sometimes it can take up to 72hrs) and then use the elastic straps to secure it to your existing mattress.
Why is my prestige pillow so high/firm?
Simply remove about ⅓ of the CloudTec® filling and keep it safe. Add or remove the filling until the height is perfect for you.
What is the best way to fluff my Luxury Pillow?
The best way is to knead the pillow like dough to loosen the CloudTec®filling inside. Push and pull from all sides also to even out the CloudTec®.
How much filling would you recommend for a side sleeper?
For a side sleeper, we recommend a high loft with more filling.
How much filling would you recommend for a back sleeper?
For a back sleeper, we recommend a medium loft with less filling.
How much filling would you recommend for a front sleeper?
For a front sleeper, we recommend a low loft with even less filling.
How should I clean my Luff product if it becomes dirty?
Luxury and Prestige Pillow: For small marks use a small amount of detergent and sponge clean the pillow and let it air dry.
For washing, remove the bamboo cover and put in the washing machine no higher than 40℃.
Mattress Topper: For small marks use a small amount of detergent and sponge clean the pillow and let it air dry.
For washing, remove the bamboo cover and put in the washing machine no higher than 30℃.
How do I wash my pillow case?
Take care of your pillowcase and it will take care of you.
Don't - Use biological detergent
Don't - Use bleach / optical brighteners
Don't - Use fabric conditioner
Don't - Wash above 40℃
Do - Line dry when possible
Do - Wash them inside out
Do - Use non-bio detergent
Why does memory foam turn yellow?
Memory foam turns yellow because it is just a natural part of memory foam’s ageing process and it is nothing to be concerned over. The colouration is caused by the oxidation of the material and it is not toxic or harmful in any way.It is simply a sign of entropy, of the inexorable path of time.