Frequently Asked Questions
How long will it take for my luxury pillow to get to full size?
If you have a tumble dryer the best thing to do is take your pillow out of the packaging and then put it in your tumble dryer for 45 minutes on low heat. Then plump it up by hand a little.
If you don’t have a tumble dryer then take it out of the packaging and leave it for at least 3 hours. The longer you wait and the warmth of the room determines speed in which it will rise. Then by hand, push and pull the pillow from each side and plump it up for about 10 minutes until the CloudTec™ filling inside feels soft and smooth.
How long will it take for my mattress topper to get to full size?
Take the mattress topper out of the packaging and place it on the bed, leave it for at least 4 hours to go back to its original size and then use the elastic straps to secure it to your existing mattress.
Why does my product smell?
Though it is rare due to the high quality CloudTec™ foam we use, if there is a faint smell this is a completely normal part of the production process. Simply airing it out and the smell will soon disappear. It’s completely harmless.
Will my Luff pillow fit standard pillowcases?
Yes, both the Prestige and Luxury Pillow fit standard pillowcases.
Why is my prestige pillow so high/firm?
Simply remove about ⅓ of the CloudTec™ filling and keep it safe. Add or remove the filling until the height is perfect for you.
What’s the difference between a Luxury Pillow and the Prestige Pillow?
The prestige pillow is physically bigger than the luxury pillow and also has an extra-quilted layer of bamboo fabric, giving it enhanced breathability and comfort. It also doesn’t come vacuum packed so you can sleep on it straight away. Lastly and most importantly the Prestige pillow allows you to add or remove the CloudTec™ filling so you can adjust it to your perfect height.
How do I remove the CloudTec™ filling?
The Prestige Pillow has a double zip that opens up to the CloudTec™ filling. Remove as much as you need for the height perfect for you and store the extra CloudTec™ filling in the original packaging to keep safe.
What’s the best method to fluff my pillow?
The best way is to knead the pillow like dough to loosen the CloudTec™ filling inside.
How much filling would you recommend for a side sleeper?
For a side sleeper, we recommend a high loft with more filling.
How much filling would you recommend for a back sleeper?
For a back sleeper, we recommend a medium loft with less filling.
How much filling would you recommend for a front sleeper?
For a front sleeper, we recommend a low loft with even less filling.
How should I clean my Luff product if it becomes dirty?
Luxury and Prestige Pillow: For small marks use a small amount of detergent and sponge clean the pillow and let it air dry.
For washing, remove the bamboo cover and put in the washing machine no higher than 40℃.
Mattress Topper: For small marks use a small amount of detergent and sponge clean the pillow and let it air dry.
For washing, remove the bamboo cover and put in the washing machine no higher than 30℃.